Not happy? We'll make it right.
We stand behind every product we sell. If something's wrong, our straightforward return process gets you a refund or replacement fast.
How to Return an Item
Contact Support
Reach out within 7 days of delivery via the contact form, email, or WhatsApp. Share your order number and the reason for your return.
Submit Evidence
For damaged or wrong items, attach clear photos. Our team reviews all requests within 24 hours and will confirm eligibility.
We Arrange Pickup
Once approved, we schedule a free pickup from your address. Repackage the item in its original box with all accessories.
Inspection
Returned items are inspected by our team to confirm eligibility. This typically takes 1–2 business days after receipt.
Refund Issued
Approved refunds are processed within 3–5 business days back to your original payment method. You'll receive a confirmation email.
What Can Be Returned?
Unopened items in original, undamaged packaging
Products with a manufacturing defect or quality issue
Wrong item delivered (different product or size)
Items damaged in transit — report on delivery or within 24 h
Spoiled or improperly stored items received in poor condition
Opened, tasted, or partially consumed products
Returns requested more than 7 days after delivery
Items with removed or damaged seals or labels
Flash-sale or clearance items (unless defective)
Gift cards and promotional credits
Items not purchased directly on DrinksHarbour
Refund Methods
Card Payment
Reversed to the original card used at checkout.
Bank Transfer / USSD
Credited to your registered bank account.
Store Credit
Opt in for instant store credit — usable on your next order.
Refund timelines begin once the returned item has passed inspection and been approved.
Our Promise to You
Every product on DrinksHarbour is sourced from verified vendors and guaranteed authentic. If anything falls short of your expectations — quality, condition, or accuracy — we will resolve it promptly. No runaround, no excessive fine print.
Common Questions
Need help with a return?
Our team responds within 24 hours. For urgent issues, WhatsApp is the fastest route.