Returns & Refunds

Not happy? We'll make it right.

We stand behind every product we sell. If something's wrong, our straightforward return process gets you a refund or replacement fast.

7-day return window

Free pickup

Refund in 3–5 days

How to Return an Item

Contact Support

Reach out within 7 days of delivery via the contact form, email, or WhatsApp. Share your order number and the reason for your return.

Submit Evidence

For damaged or wrong items, attach clear photos. Our team reviews all requests within 24 hours and will confirm eligibility.

We Arrange Pickup

Once approved, we schedule a free pickup from your address. Repackage the item in its original box with all accessories.

Inspection

Returned items are inspected by our team to confirm eligibility. This typically takes 1–2 business days after receipt.

Refund Issued

Approved refunds are processed within 3–5 business days back to your original payment method. You'll receive a confirmation email.

Start a Return Return via WhatsApp

What Can Be Returned?

Eligible for Return

Unopened items in original, undamaged packaging

Products with a manufacturing defect or quality issue

Wrong item delivered (different product or size)

Items damaged in transit — report on delivery or within 24 h

Spoiled or improperly stored items received in poor condition

Not Eligible

Opened, tasted, or partially consumed products

Returns requested more than 7 days after delivery

Items with removed or damaged seals or labels

Flash-sale or clearance items (unless defective)

Gift cards and promotional credits

Items not purchased directly on DrinksHarbour

Refund Methods

Card Payment

3–5 business days

Reversed to the original card used at checkout.

Bank Transfer / USSD

3–5 business days

Credited to your registered bank account.

Store Credit

Instant

Opt in for instant store credit — usable on your next order.

Refund timelines begin once the returned item has passed inspection and been approved.

Our Promise to You

Every product on DrinksHarbour is sourced from verified vendors and guaranteed authentic. If anything falls short of your expectations — quality, condition, or accuracy — we will resolve it promptly. No runaround, no excessive fine print.

Common Questions

Need help with a return?

Our team responds within 24 hours. For urgent issues, WhatsApp is the fastest route.

Contact Support Returns FAQs